Guide to Customer Service Skills for the Service Desk Professional

About the Website:​

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This website was created as part of my CMIS 311 course assignment to summarize the key concepts covered in each chapter of the textbook.​

 

The purpose of this website is to provide a clear overview of each chapter, introduce important technical support terms, and share additional online resources that help expand understanding of the course material.​

 

Throughout this website, you will find:

​- A summary of each textbook chapter

- A glossary of key terms and concepts

- Links to helpful online resources for further learning​

 

This website is designed to serve as a study guide and learning resource for anyone interested in technical customer support, communication skills, and service desk best practices.​

 

Website Owner: Akhila Lal

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